Order Cancellation/Return Policy:
Any orders that can be stopped before shipping will have no cancellation fee. Otherwise, Essential return shipping charges will be incurred. Orders being shipped Express/Express Delivery must be canceled before shipment. To cancel an order, call us at 419-230-4030.
Please be aware your CBD product purchase is non-refundable. In the unlikely event that your order is damaged, we will make every effort to resolve the issue at no cost to you. It is the customer's responsibility to inspect the product and packaging thoroughly during delivery. Please record any packaging and/or product damage on the delivery receipt that will be provided by the delivery personnel. In the event that there is damage to both the product and packaging, please refuse the order with the delivery personnel. Contact us within 1 business day at 419-230-4030, and we will work diligently to get you a replacement item.
Refusal of Delivery (Non-Specified Reason)
If you refuse an order without notifying Essential MI LTD of any damage or manufacturer defects, Essential MI LTD will reach out to you over a period of no more than 5 business days requesting a reason for refusal. If contact cannot be made within 5 business days from the date the order was refused, the order will default to our Non-Damage & Non-Defect Return Policy at which time you will be automatically charged round trip shipping fees and a 25% restocking fee and the order will be returned. If the item you refused falls under the custom made category, no refund will be issued.
If an order is deemed damaged by the shipping company, manufacturer and/or by Essential MI LTD, we will work diligently to have the issue resolved. Essential MI LTD will only accept responsibility for a damaged item where you notated damage on the delivery receipt and you reported the damage to Essential MI LTD within 1 day. Failure to note damage on the delivery receipt and notify Essential MI LTD within 1 day will relinquish Essential MI LTD, the shipper and the manufacturer of all liability. Please be advised that there are different procedures for accepting delivery depending on the delivery service level that you have chosen. Refer to your order confirmation to confirm the selected level of service.
In the event that there is damage to your order, you must note on the delivery receipt, damage to (specify area and description of damage), refuse the damaged item(s) and keep the good item(s). After signing the delivery receipt, you must contact Essential MI LTD within 1 day to report the damages. Do not notate concealed damage on the delivery receipt.
Photographs of the damage will be requested by Essential MI LTD's customer service team and are required by the manufacturer. Photographs may be sent via email or by mail. Photographs should include:
packaging showing damage to the packaging
Full view of the damaged piece in question
Any damages to the products
Once photographs are received, Essential MI LTD will assess the best option for resolving the issue. This may include:
Sending replacement products
If replacements are not available, Essential MI LTD will ship a new piece
Refunds will be made to the original method of payment and will be processed within 3-5 business days. Please be advised that it could take your credit card company an additional 1-2 business days for your refund to be reflected on your billing statement.
If you are in any way not satisfied with our CBD products you may return them within 30 days from the time of delivery for a full refund. The order must contain a minimum of 50% of the original product. You will not have to state any reason for being unsatisfied. All products must be in their original bottle or original packed form. Original shipping packaging and box or envelope is not required. Please contact at 419-230-4030 before shipping the product back to receive a return Authorization number. Non satisfaction return and damaged orders can be shipped to:
Essential MI LTDPO BOX 3723Ann Arbor, MI 48106 USATel. 419-230-4030